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Terms & Conditions
Terms & Conditions
1. GENERAL INFORMATION
This document sets out the general terms and conditions (the "Terms") governing the use of this website and the purchase of products on it, based on a purchase contract concluded between you and us through this website. It is essential that you, before using this website, purchase, read our terms and conditions, our cookies policy.
When using this site or placing an order on this site, you are bound by these terms and conditions of privacy.
If you do not agree to the terms and conditions of the privacy policy, do not use this site. These terms and conditions may be subject to modification, it is your responsibility to be aware of them before you use this website. The terms form an integral part of the purchase contract and are valid at the time of the conclusion of the relevant contract. If you have any questions about the Terms and Privacy Policy, you can contact us through the email address mentioned in the Contacts section.
The sale of goods through this web site is carried out on behalf of DAMIP sro, with registered office at Horný Kalník 46, 038 02 Horný Kalník, Slovak Republic, ID: 44741553, VAT No .: 2022815531, registered in the Commercial Register of the District Court of Žilina, section: : 51235 / L ("DAMIP") as the seller who runs the e-shop Long.sk.
2. YOUR DATA AND VISITS WEBSITE
The information or personal information you provide will be processed in full in accordance with the privacy policy. By using this website, you agree to process information and data and state that all information and data you provide is true, complete and accurate. You are solely responsible for providing us with true, complete, and personal information in accordance with applicable laws.
3. USE OF OUR WEB SITE
By using this web site and entering orders, you agree to the following:
a) You will mainly use the website to view products, ask questions, and enter legally valid orders (binding orders with a payment obligation).
b) You will not enter any fake or fraudulent order. If there is a reasonable suspicion that an order of this type has been executed, we will be entitled to cancel it and inform the competent authorities.
c) You will provide us with a true, complete and accurate email address, postal address, or other contact information. At the same time, you agree to be able to use this information to contact you in connection with your order (please see our Privacy Policy).
Before you place your order, you'll get a great deal of insight into the size tables in the Dimensions table and the How to Measure guide.
If you do not give us all the information we need, you will not be able to enter your order.
By placing an order on this website, you declare that you are over 18 years of age, you are legally qualified to enter into binding contracts, and fully agree to the terms. In addition, you declare and certify that before we placed your order, we have provided you with sufficient information about the steps required to enter into a purchase contract, describing it in these conditions on the appropriate site sub page, that the purchase agreement will not be stored in an electronic version, you have the right to ask for it in writing and that the language offered to enter into a purchase contract is the Slovak language.
4. CONCLUDE THE BUILDING CONTRACT
The information contained in these terms and conditions and the details provided on the website do not constitute an offer for sale, it is an offer of a possibility to enter into a contractual relationship. However, no contract is made between us and you, in relation to any product, unless you expressly accept your order. If your offer has not been accepted and the goods have already been paid for you, you are entitled to a full refund, and we will inform you of this fact.
If you want to place an order, you need to follow the purchase process, end the order properly, pay the order at the end of the ordering process for Pay Pal. Please note that you have to pay for your order by entering your order. You will then be sent an email confirming receipt of your order ("order confirmation"). This does not mean that the order was accepted by us. Your order is a request to purchase one or more of the products you submit to us. All orders are subject to our approval. We will notify you of our agreement by email confirming that the order has been sent ("confirmation of shipment"). A contract between the parties to purchase a product (the "Agreement") is closed only when we send you the ordered goods and the order confirmation.
5. AVAILABILITY OF GOODS
All product orders depend on availability. Similarly, if there are any problems with the delivery of products or if there are no more items at the warehouse, we reserve the right to provide you with information about replacement products of the same or higher quality and value that you can order or give you the option of withdrawing from the order ) via e-mail. If you do not wish to order replacement products and you want to withdraw from your order and pay for it in advance (PayPal), we will refund you the full amount paid within 14 days of receiving the e-mail from which you are leaving the order. Provided you do not withdraw from the order or receive a replacement product within a reasonable time, we are entitled to withdraw from the order and pay you the amount you paid within 14 days from the date of delivery of our withdrawal from the order.
6. REPLACEMENT OF THE ORDER
We reserve the right to remove and remove any product from this site at any time, or to modify any material or content on it. We always do our utmost to process all orders, but there may be extraordinary circumstances, which will result in the refusal to process the order after sending the order confirmation. We reserve the right to do so at any time.
We do not hold any liability to you or to any third party to remove any products from this website or to remove or modify any material or content from this website or to process the order after sending your order confirmation.
7. DELIVERY
Notwithstanding the above-mentioned provision regarding product availability and except in exceptional cases, we always try to equip and send orders in the shortest possible time.
Goods that are in stock and do not need to be edited at customer's request are sent within 5 business days at the latest.
The goods that are listed "On order" will be sent after making the necessary adjustments max. within 14 business days.
The goods that are stated "On order" will be sent within 8 weeks of the binding order confirmation, respectively. making a prepayment.
We try to send ordered goods in one consignment (eg: when combining goods "In stock and" On order ", it is necessary to count the delivery time according to the time stated" On order ")
Available shipping methods, associated amounts, and any other relevant information are listed in the Delivery Terms section. appear when filling in the order. Delivery information is always on the product details page, the shopping cart, the purchase process, and the order confirmation.
However, delays may occur, for example due to unforeseen circumstances or depending on the country of delivery.
If for any reason we will be unable to comply with the delivery date, we will inform you about this situation and give you the option of continuing the purchase, setting a new delivery date or canceling the order, and reimbursing the full amount within 14 days of cancellation. Delivery is not performed on Saturdays, Sundays and public holidays.
For the purposes of these terms, "delivery" is understood to be done or the order "delivered" as soon as you or the third party that you have designated as an authorized person have acquired the physical possession of the goods, which is confirmed by the signature of the order receipt at the delivery address you provided.
You have the right to reject the order with errors or to acknowledge receipt of the order with errors and then follow our complaint handling policies that form part of these terms (Article 11). In the event of a refusal to accept an order with an error, we will bear all costs associated with returning the order.
Prior to retrieving the shipment from the shipping company (post, courier, etc.), check that the shipment is not damaged.
In the event of extensive damage to the shipment (burst, deformation and other extensive damage), you must immediately claim the right to compensation for the damage caused to the delivery company.
If the delivered mail arrives damaged and you have refused to download it, please inform us by e-mail.
7a. Unverified shipments
If the buyer fails to accept the consignment for any reason, he or she is liable to pay the purchaser for the damage (postage and packing). If the buyer requests re-delivery, the shipment will be resubmitted and will bear the cost of re-delivering the goods. If the buyer is no longer interested in the ordered goods, the buyer is deemed to withdraw from the order.
7b. Prices of goods and services
Prices for goods are charged on a contractual basis. The prices listed on our website are final and valid at the time of ordering the goods. The seller reserves the right to print errors. A sales receipt is an invoice that is attached to each consignment and serves as both a delivery note and a warranty card.
Cost of customization according to customer requirements:
· Sleeve reduction = € 4
· Shortening trousers = 4 €
· Shortening the top of the clothing = 5 €
(note: we only provide shortening if it is technically possible with respect to the garment model)
8. TRANSMISSION OF RISK AND OWNERSHIP OF PRODUCTS
You will be responsible for the products from the moment of delivery or if the order is not received on time, the risk transfer in relation to the order is effective from the moment we allow you to order and you or the third party you have authorized do not transfer it.
You will acquire the ownership of the products when we obtain the full payment of all due amounts, including delivery charges, or at the time of delivery, if this should be done later than the goods were paid.
9. PURCHASING PROCESS
After selecting all the items you want to buy, these are added to the shopping cart. The next step is the termination of the order with the obligation to pay for the ordered goods, respectively. making payments (orders to non-SR countries - payment via PayPal, prepayment based on sent prefacture). Therefore, you must follow the steps of the purchase process, listing or verifying the required information at each step. You can also edit the details of your order during the purchase process, but before payment. If you are a registered user, a record of all the orders you have entered will also be available under My Account.
As a payment method, you can choose:
orders sent within the Slovak Republic:
- cash on delivery
- payment in advance (a pre-order will be sent to you and sent by e-mail)
Orders sent to the Czech Republic, Germany, Austria, Poland:
- payment in advance (a pre-order will be sent to you and sent by e-mail)
- PayPal
Sending money from foreign banks:
- In the case of ordering goods and payments for goods from a foreign bank (except for SEPA payments), we only accept the payment made by entering the condition in the section: "OUR - all fees are borne by the payer"
10. PRINCIPLES OF EXCHANGE / RETURN OF GOODS
Right of withdrawal
Under Act no. 250/2007 Z.z. (Consumer Protection Act as amended) you have the right to withdraw from the contract within 14 days without the need to state reasons.
The withdrawal period expires 14 days after the day on which you or a person authorized by you other than the transporter has acquired the physical possession of the goods or in the case of several products within the order and sent separately after 14 days from the date on which you , or the person authorized by you, other than the carrier, has acquired the physical possession of the last product of that order.
To exercise your right of withdrawal, you may notify DAMIP via e-mail to damip@long.sk or long@long.sk or in writing through a withdrawal notice. which pattern you find here.
In order to comply with the deadline for withdrawal, we only need to send you notice of your intention to withdraw from the contract before the expiration of the withdrawal period, at the latest on the last day of the said deadline.
The right to withdraw from the contract in the sense of the aforementioned law does not arise if the goods you have purchased are personalized, that is, defined as "On order" and "On order".
Effects of withdrawal
If you choose to withdraw from this agreement, we will refund all payments we have received from you, including delivery and postage charges (excluding any additional charges resulting from your choice of any delivery method other than the cheapest normal delivery method we offer) without delay and at any exchange rate, within 14 days of the date of termination of this Agreement. We will make the refund in the same way you used for the original transaction unless we otherwise agree otherwise. In any case, you will not be charged for this refund. Notwithstanding the above, we may retain the refund until we get the goods back.
You will only be responsible for any impairment of the value of the goods as a result of handling it other than as is necessary to ascertain the nature, characteristics and functionality of the goods.
The goods that have been the subject of the contract from which you have resigned are required to send back to the address of the seller's home office without undue delay, but in any event not later than 14 days from the date you notify us of your withdrawal. The costs of returning the goods to the seller are borne by you. After reviewing returned goods, we will let you know if you are entitled to a refund of the amount paid. Refunds will be refunded as soon as possible, in any case within 14 days of the date when the goods that were the subject of the contract from which you have resigned were returned to us.
The costs and risks associated with returning the products listed above will be borne.
If you have any questions, you can contact us through the contact form.
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11. PRINCIPLES OF ADMINISTRATION
We are responsible for the errors that the order has received at the time we download it. We do not accept liability for any errors resulting from use or wear. In the case of an order sold at a lower price, we will not be responsible for the error as a result of the lower price being agreed and the prior notice being given to the error.
If the complaint was filed in due time, the procedure and your rights in accordance with par. 622 and 623 of the Civil Code are as follows:
If the bug can be removed, you are entitled to a free, timely and appropriate error. We must remove the error without undue delay.
Instead of removing the error, you can request an order exchange; if the error relates only to parts of the order, you may request the replacement of that component if we do not incur any disproportionate cost compared to the order price or order value.
Instead of removing an error, we can always replace the wrong order as errorless if it does not cause you serious problems.
If the error can not be removed and you prevent the proper use of the order as flawless, you have the right to exchange the order or to withdraw from the contract. The same rights apply to you even if the bugs can be corrected, but you can not use the ordered goods properly due to the occurrence of a repair error or because of a greater number of errors.
In case of unsubscribe errors, you are entitled to an appropriate discount from the order price.
About your rights deriving from par. 622 and 623 of the Civil Code mentioned above, we informed you that we placed these conditions on the appropriate site subsite and had the opportunity to get acquainted with them before sending the order.
We are responsible for order errors in the sense of Slovak law, and you are obliged to submit a claim to us.
Claims covered by these terms and conditions are governed by applicable complaints policy. You were properly informed about the claims handling policy, the terms and manner of claiming the order in accordance with par. 18 section. 1 Act No. 250/2007 Coll. on consumer protection as amended before closing, by placing these terms on the site's sub sites. You also have the opportunity to get acquainted with them before entering the order.
Claims policy applies only to ordered goods that you have purchased through this website.
If an order has an error, you can claim the goods delivered by sending the goods to the seller's registered office, together with a notice of claim, We recommend that you return the returned goods. Warning: The complaint notice must include a description of the defect and a statement as to which of the rights described in par. 622 and 623 of the Civil Code.
The complaint process starts on the day of receipt of the complaint notice containing the above information.
By e-mail or in writing, we will provide you with a claim confirmation, including the date of receipt of the complaint, the order type, the order errors that are the subject of the claim, the time and place of purchase of the order, and repeatedly giving you instructions on your rights deriving from par. 622 and 623 of the Civil Code mentioned above, which are under these conditions. In the event that you send us a complaint notice by e-mail, we are obliged to provide you with a claim confirmation immediately. If immediate delivery of the receipt is not possible, we will deliver it without undue delay, at least with proof of the outcome of the claim.
You have the right to decide which rights under par. 622 and 623 of the Civil Code mentioned above, and without undue delay inform us of your decision. Based on your decision, we are required to promptly determine the method of resolving the claim in accordance with law no. 250/2007 Z.z. Consumer Protection Act, as amended. In more complex cases, we have this obligation within 3 days of the commencement of the complaint process, in justified cases up to 30 days from the start of the complaint process. After determining how we handle a claim, we will process the complaint immediately, and we will be able to process the complaint later in justified cases. Notwithstanding the above, the claim may not take more than 30 days from the claim, receipt of the claimed goods.
After the deadline for resolving a complaint has expired, you have the right to withdraw from the contract or replace the ordered goods with a new one.
If you file a claim within 12 months of signing the contract, we have the right to resolve the claim by denying it only on the basis of a statement made by an expert or an authorized person designated by law. Regardless of the outcome of the expert judgment, we pay all our expenses. We are required to issue a copy of an expert report within 14 days of the date of resolving the complaint.
If you apply your claim after a period of 12 months from the conclusion of the agreement and we reject it, we are required to indicate in the proof of proof the person you are authorized to send the ordered goods for expert judgment. Regardless of the outcome of the expert judgment, we pay all our expenses. If, in our judgment, our experts show our responsibility for the ordering error, you are entitled to claim again. Experts will not have a warranty period during the assessment. We are required to reimburse you for all costs associated with an expert judgment within 14 days from the date of the recurring claim. A repeated claim can not be rebutted.
We are not responsible for any order errors that you have caused, or if we have expressly advised you that the order has errors or that you should be aware of the order errors, taking into account the terms of the contract. In addition, we will not be responsible for errors in the case of a manifest order error that you may have detected during the post-delivery review and which you did not notify under the Complaint Claim Policy, or if you did not file a claim until the warranty expiration date or if the error caused mechanical damage from your party or third party.
We have an obligation to resolve the complaint and close the complaint process in one of the following ways:
a) Upload of repaired ordered goods
b) Exchange of ordered goods
c) Return of the purchase price
d) Payment of an appropriate discount on the price of the product
e) Written request for performance of performance
(f) Reasonable rejection of the claim
12. INTELLECTUAL OWNERSHIP
You acknowledge and agree that all copyrights, registered trademarks, and other intellectual property rights in respect of all materials or content provided as part of the Website are always to us or to the persons licensed to use them. You may use this material only to the extent that we or the licensors expressly allow it. This does not prevent you from using this website to the extent necessary to copy the information about your order or contact information, in accordance with its purpose and good morals.
13. COMPUTER ATTACKS
You may not use this site inappropriately by deliberately introducing viruses, trojans, worms, logical bombs, or any other software or technologically damaging or harmful material. You may not attempt to make unauthorized access to this website, the server hosting this site, or any server, computer or database that is related to our website. You agree not to make an attack on this website through any denial of service or distributed denial of service attack. You do not have the right to use this website to send spam or chain messages and to create false messages to falsify the identity of other consumers.
Failure to comply with the provisions of this article is considered as a violation, as defined in accordance with applicable law. Any failure to comply with this regulation will be reported to the appropriate authority and we will work with them to identify the attacker. Similarly, if the provisions of this article are not met, permission to use this site will be suspended immediately. We shall not be liable for any direct or indirect damages or loss or loss of profits resulting from an attack, denial of service, virus or any other software or technologically damaging or harmful material that may damage your computer, information technology equipment, data or materials as a result of use of this website, or downloading content from that site or from the sites that this site redirects you to.
14. CONNECTION FROM OUR WEB SITE
If our website contains links to other third-party sites and materials, these links are provided for information purposes only and we have no control over the content of these websites or materials. Nor are we liable for damages or damages resulting from their use.
15. PUBLIC COMMUNICATION
The applicable rules require that some of the information or communications we send to you should be in writing. By using this website, you agree that most of our communications will be conducted electronically. We will contact you by e-mail or provide you with information by posting alerts on this website. For the purposes of the Agreement, you agree to use these electronic communication methods and accept that all contracts, notifications, invoices, information and other communications we send electronically comply with the legal requirements of its provision in writing. This condition will not affect your legal rights.
16. NOTIFICATIONS
The notifications you send us, if possible, are sent via our contact form. Subject to the provisions outlined above, and unless otherwise indicated, we may send you notifications either by e-mail or to the mailing address you gave us when you made your order.
It is assumed that the notifications made by us will be received within 24 hours after sending them by email or three days after the date of the postmark on any mail. As evidence that the notice has been sent, it is sufficient for the letter to show that it was correctly addressed that proper postage was paid and that it was duly delivered to the mail or to the mailbox, in the case of e-mail that it was sent to -mail address given to the addressee.
17. TRANSFER OF RIGHTS AND OBLIGATIONS
The agreement is binding on both parties as well as on our respective successors, acquirers and heirs.
You may not transfer, postpone, deposit, or otherwise transfer the Agreement or any rights or obligations arising thereunder without your prior written consent.
18. EVENTS FOR WHICH WE ARE NOT RESPONSIBLE
We are not responsible for any failure or delay associated with any obligations we undertake under contract if they are caused by events beyond our reasonable control (hereafter "Supreme Power").
Higher power refers to any act, occurrence, failure, neglect, or accident that goes beyond our reasonable control, including, for example, the following:
a) Strike, lockout or other forms of protest.
(b) Civil disturbance, revolt, invasion, terrorist attack or terrorist threat, war (declared or unannounced) or threat of war or preparation for war.
c) Natural events - fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster.
d) Inability to use trains, boats, aircraft, motorized transport or other means of public or private transport.
e) Inability to use public or private telecommunications systems.
f) Regulations or restrictions of any governmental or public authority.
Our obligations under the Treaties are suspended during the period in which the higher power remains in effect and we will be granted an extension of the period in which these obligations are to be fulfilled at the same time as the situation under force majeure. We will provide all reasonable resources to end the situation of force majeure or to find a solution that will enable us to fulfill our obligations under the contract despite the situation of force majeure.
19. RELATIONSHIP WITH RIGHTS
The absence of any requirement on our part to strictly abide by all of your obligations under your contract or these terms or on our part or the non-exercise of any rights or remedies on our part which we hold under this Agreement or terms does not constitute a waiver or limitation of those rights or measures, nor does it relieve you of the performance of those obligations.
The waiver of a particular law or measure by us does not constitute a waiver of rights or measures resulting from the terms or conditions.
Our waiver of any of these terms or any rights or remedies arising out of the Agreement shall not enter into force unless it is expressly stated to be a waiver of rights and will not be formalized and communicated to you in accordance with the provisions of the above section of the Notice.
20. CLEAR CANCELLATION
If any of these terms or any provision of the contract is declared void on the basis of a binding decision of the competent authority, the remaining business terms shall remain effective without being affected by the said revocation declaration.
21. AGREEMENT IN A TOTAL SCOPE
These Terms and any document referred to in these Conditions shall form a full agreement between the Parties as to the purpose of the Contract in its entirety and shall replace any prior agreement, agreement or promise made between the Parties either verbally or in writing.
The Parties acknowledge that they have agreed to conclude a contract without any dependence on any other party's declaration or omission or which may have been inferred from any declaration or document in a negotiation entered into by both parties before the said treaty except those explicitly mentioned in these conditions.
Neither Party shall take any action in respect of any false declaration made by the other Party, verbally or in writing, prior to the date of the Contract (unless such false declaration has been made fraudulently). The other Party may make a single action, including the reason for the breach of contract in accordance with the provisions of these Conditions.
22. LAW TO ADJUST THE CONDITIONS
We can review and edit the terms at any time. Any changes to the terms and conditions may not violate or restrict your rights under this Agreement that were made prior to the entry into force of these modifications. The adjustments shall take effect on the day of their publication on the website. If you do not agree to the changed terms, you have the right to cancel your account, otherwise we assume you agree with them.
The terms and conditions applicable to you at the time you use this website or you place each order apply to you.
23. THE RELEVANT LEGISLATION AND THE LAW OF JURISDICTION
Use of our website and contracts to purchase products through this website is governed by the laws of the Slovak Republic.
Any dispute arising out of or in connection with the use of the website or the specified contracts is subject to the unconditional jurisdiction of the Slovak courts.
If you enter into a contract as a consumer, no provision in this article will affect the rights you have, recognized in any applicable law in this area.
Relationships not mentioned under these conditions are governed by the relevant provisions of the legislation in force and effective in the territory of the Slovak Republic.
If you believe that your rights have been violated or you are not satisfied with the complaints, complaints, your request for redress, please send us an email at damip@long.sk
If we do not accept or decline your application within 30 days, you have the right to file a proposal to begin an alternative dispute resolution procedure under par. 12 of Act no. 391/2015 Z.z. on alternative dispute resolution of consumer disputes, as amended. The authority dealing with the disputes is the Slovak Trade Inspection with registered office at Prievozská 32, 827 99 Bratislava 27 (https://www.soi.sk) or any other authorized body registered in the list of bodies for alternative dispute resolution at the Ministry of the Slovak Republic (https://www.mhsr.sk).
These General Business Terms enter into force on 01.05.2018.
We wish you pleasant shopping in our e-shop!
24. Using materials from a page
© 2009-2018 Long.sk. All rights reserved. Any use of content - parts or whole, in particular the reproduction and dissemination of texts, pictures, photographs in any mechanical or electronic manner is without written permission from DAMIP s.r.o. prohibited.